Are you empathetic, have a friendly personality and draw joy from taking care of others? Can you multi-task like nobody’s business and keep your wit about yourself even in the most stressful of situations? Do you want to work at one of the Florida Trend Magazine’s Best Companies to Work for in Florida? If so, Bit-Wizards has a unique opportunity for you!


If you can build and manage relationships with customers and co-workers, focus on the details of every task, as well as explore and master new ways to energize the team while having fun, you will fit in well as a Bit-Wizards!

This position is full-time and in-house at our office in beautiful Fort Walton Beach, Florida. Applicants must be able to work onsite with our team in our headquarters office in Florida

Responsibilities

  • Answer and direct customer support telephone calls with enthusiasm

  • Assist in managing the communications of our Managed IT client population by building rapport and facilitating a positive customer service experience

  • Be a team player who takes ownership of projects and tasks, driving them through to completion efficiently

  • Plan and schedule client quarterly business review meetings for Managed IT clients

  • Compile quarterly business review information into a final report document for delivery by Service Manager

  • Assist and work closely with the Service Manager to facilitate customer and team communications that ensure an excellent customer service experience

  • Maintain and manage confidential customer data, reports, spreadsheets, and other client documents responsibly

  • Assist support team in creating and responding to support tickets as needed

  • Complete errands as requested by the team

  • Other tasks as required and assigned by fellow co-wizards


Requirements

  • Work a shift of 10am to 7pm, Monday through Friday

  • Ability to stay calm under pressure and manage communications with potentially unhappy or frustrated customers

  • Upbeat, friendly, and professional attitude with a flair for the spectacular

  • Strong, demonstrated written and verbal communication skills

  • Excellent attention to detail

  • Ability to multi-task, prioritize and handle multiple areas of responsibilities efficiently

  • Must work both independently and collaboratively and complete tasks without direct supervision

  • Strong problem-solving skills

  • Adaptable, proactive, and has proven ownership thinking mentality

  • Must be able to lift 50 pounds at once

  • Carry boxes, drinks, snacks and other supplies up two or down flights of stairs

  • Must be able to work a set schedule of 10am-7pm, Monday through Friday with overtime and some weekend work to accommodate projects, tasks, or events

  • At least intermediate level experience with Microsoft Office programs to include, but not limited to Outlook, Word, and OneNote

  • Valid driver's license with reliable transportation.

 
*Bit-Wizards is an Equal Opportunity Employer

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