Are you empathetic, have a friendly personality, and draw joy from taking care of others? Do you want to work at one of FL Trend Magazine’s Best Companies to Work for in Florida? If so, Bit-Wizards has an opportunity for you!

Bit-Wizards is hiring a Customer Experience Coordinator with high emotional intelligence and a positive attitude. We need someone who can focus on the details of every task and effectively handle customers at each stage to join our Support team.

We are a group of creative, dedicated, forward-thinkers who love working on new, challenging projects and bringing success to our clients by producing solutions that exceed their expectations. We work with organizations of all sizes across many industries which means no two projects are the same. There is rarely a dull moment at Bit-Wizards!

We invest heavily in our team. We want you to be the best that you can be. We provide many training opportunities and benefits, an open and friendly culture, monthly socials, and much more. There is always the opportunity for growth and advancement at Bit-Wizards. Bit-Wizards provides a full offering of benefits and encourages employees to maintain a work-life balance.

To learn more about Wizard Life, click here!

This position is full-time and onsite (in-person) at our office in beautiful Fort Walton Beach, Florida.

What You Will Do:

  • Answer Emails and electronic Support Tickets with accuracy, energy, and enthusiasm
  • Provide basic technical support across multiple browser / OS / devices, for example:
    • emptying cache, deleting cookies, browser knowledge, reboot steps, bookmarks, etc.
  • Strive to meet or exceed support team expectations with excellent customer service
  • Maintain a positive and professional attitude to reach team goals and initiatives
  • Appropriately and professionally communicate with upset customers; effectively handle high-stress conflict
  • Follow strict processes and procedures for producing, handling, and shipping confidential documentation
  • Assist with de-escalating level one and level two customers regarding but not limited to the following: answer questions about accounts, billing, and services
  • Take ownership of and resolve customer needs and concerns
  • Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic approach
  • Become familiar with mobile device layouts, navigation, and troubleshooting of compatible device and browser types
  • Other related customer service duties and responsibilities

What You Have:

  • Minimum of High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
  • Experience in customer service such as call centers, retail, reception, etc.
  • Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
  • Excellent computer skills with ability to effectively utilize technical tools and systems
  • Possess high emotional intelligence to handle inquiries and issues in a positive manner
  • Demonstrate the ability to be empathetic and compassionate towards customers
  • Must work independently and collaboratively, complete tasks without direct supervision
  • High attention to detail
  • Excellent written, verbal, and listening skills
  • Must be able to work a set schedule
  • Must be able to lift up to 50 pounds
  • Valid driver’s license with reliable transportation

 

*Candidate(s) who are offered a position will be required to successfully pass a pre-employment background check and drug screening.

**Bit-Wizards is an Equal Opportunity Employer

*No outsourcing or recruiting firms, please.

Join Our Magical Team

Apply to be a Product Support Coordinator and maybe you will find out what it's like to Live the Wizard Life!