Are you empathetic, have a friendly personality, and draw joy from taking care of others? Do you want to work at one of FL Trend Magazine’s Best Companies to Work for in Florida? If so, Bit-Wizards has an opportunity for you!

Bit-Wizards is hiring a Customer Experience Coordinator with high emotional intelligence and a positive attitude.

We need someone who can focus on the details of every task to assist our customers and join our Support team.

This position is full-time and in-house at our office in beautiful Fort Walton Beach, Florida. Applicants must be able to work onsite with our team in our headquarters office in Florida.

Main Responsibilities

  • Answer Emails and electronic Support Tickets with accuracy, energy and enthusiasm

  • ​Strive to meet or exceed support team expectations with excellent customer service

  • Maintain a positive and professional attitude to reach team goals and initiatives

  • Appropriately and professionally communicate with upset customers; effectively handle high-stress conflict

  • Follow strict processes and procedures for producing, handling and shipping confidential documentation

  • Take ownership of and resolve customer needs and concerns

  • Other related customer service duties and responsibilities

 

Requirements

  • Experience in customer service such as call centers, retail, reception, etc

  • Excellent computer skills with ability to effectively utilize technical tools and systems

  • Possess high emotional intelligence to handle inquiries and issues in a positive manner

  • Demonstrate the ability to be empathetic and compassionate towards customers

  • Must work independently and collaboratively; complete tasks without direct supervision

  • Problem solving skills

  • High attention to detail

  • Excellent written, verbal, and listening skills

  • Must be able to work a set schedule

  • Must be able to lift up to 50 pounds, and carry items up two flights of stairs

  • Valid driver’s license with reliable transportation

Educational Requirements

Minimum of High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required

Join Our Magical Team

Apply to be a Product Support Coordinator and maybe you will find out what it's like to Live the Wizard Life!


Apply Now