I know, I know... warranties are boring, and nobody wants to think about them or worry about them, which is why we're adding it as a new service.
As a MITS client, 90% of all the issues we solve we're able to tackle remotely. We just remote into your PC or Mac, fix the problem, log out, and you're all fixed up and ready to work! But now and then a piece of hardware goes bad, or a laptop stops turning on, or a screen goes blank, and we have to work on the physical hardware. Our "bench support" (working on hardware in house) rates match our "remote support" (remoting into your device and fixing it online) rates, but often the malfunctioning computer requires a replacement of some hardware, which costs you money out of pocket on top of the time to replace it. We do our best to minimize those costs by repairing what can be repaired and only replacing what is necessary. We let you know how much the replacement hardware will cost, and then we order and replace the necessary parts.
Another benefit of our new warranty management system is that we can see when a computer's warranty is about to expire. This lets us know when a computer is reaching its end of life, and we can help you plan for new devices accordingly. We're firm believers in proactive monitoring. We love to anticipate failures before they happen - saving you time and money.
Bit-Wizards needed to hire a Solution Consultant to support the increase in leads for their newest line of business: Managed IT Services.
The Wizard team is proud and honored to be listed among Florida Trend's top companies to work for in 2019!
Florida Governor Rick Scott visited the Bit-Wizards corporate office on April 5th, 2018 to hold the ceremonial signing of Florida HB 29 and HB 75.
Happy birthday to this Star Wars-loving, mashed potato-obsessed, wild woman, who hails from the Dark Side, Taylor B… https://t.co/dLGpCeodxO
Shout out to our master cosplaying wizard! Happy Birthday, Josh! Have a magical one! #wizardlife https://t.co/qRemBjTcmk