I know, I know... warranties are boring, and nobody wants to think about them or worry about them, which is why we're adding it as a new service.
As a MITS client, 90% of all the issues we solve we're able to tackle remotely. We just remote into your PC or Mac, fix the problem, log out, and you're all fixed up and ready to work! But now and then a piece of hardware goes bad, or a laptop stops turning on, or a screen goes blank, and we have to work on the physical hardware. Our "bench support" (working on hardware in house) rates match our "remote support" (remoting into your device and fixing it online) rates, but often the malfunctioning computer requires a replacement of some hardware, which costs you money out of pocket on top of the time to replace it. We do our best to minimize those costs by repairing what can be repaired and only replacing what is necessary. We let you know how much the replacement hardware will cost, and then we order and replace the necessary parts.
Another benefit of our new warranty management system is that we can see when a computer's warranty is about to expire. This lets us know when a computer is reaching its end of life, and we can help you plan for new devices accordingly. We're firm believers in proactive monitoring. We love to anticipate failures before they happen - saving you time and money.
The Bit-Wizards Team has contributed to The United Way since 2014 and this year is no different.
Bit-Wizards is proud to announce the successful completion of a SOC 2 Type 1 Audit.
Local Attorney, Lisa Jo Spencer, PA Chooses Bit-Wizards for Managed IT Services
Bit-Wizards Celebrates 20 Years of Success with a party & awards! #wizardlife https://t.co/YOIAiutCBb
Loran bestowed Taylor Brown, the Wand of Awesomeness. He may now regret that decision. Way to be awesome, Taylor!… https://t.co/XOEorRrubS