Getting Started with Our Managed IT Services

Bit-Wizards' Managed IT Services clients rely on our friendly team to be there for their business and IT. Our client onboarding process has been designed to be as seamless and unobtrusive as possible to let you focus on running your business.  

While the timeline for onboarding will vary depending on the size and the needs of your organization, our team is sure to communicate with you every step of the way. The list below outlines the phases and process our team follows to ensure that your information technology infrastructure is ready to go. 

 

Meet & Greet 

Our first step is to have our team come to your place of business to document your network and establish an onboarding point-of-contact at your company. You will be working with the same team throughout the process, so this is a great time to ask any introductory questions you may have. 

 

Productivity Migration 

The migration period allows us to move your team onto Microsoft software, which allows us to provide your business with cloud productivity software.   

We work with your point-of-contact to coordinate a list of users, email addresses, and phone numbers so we can quickly get your team migrated into Office 365. 

 

Safety & Security           

We gather all the information on your existing network and build that into our secure firewall and Wi-Fi, so that your company’s network starts out and remains safe and secure. 

One of our IT Pros will visit your locations to install new enterprise-grade hardware (firewall and Wi- Fi access points) and clean up your network rack to keep things nice and tidy! 

 

Workstation & Server Enrollment 

Our techs will contact each one of your employees to do a quick introduction and remote into your workstations and servers to install antivirus, remote monitoring software, perform updates, and install Microsoft Office. 

 

Back-ups & Disaster Recovery 

All workstations are set-up with file and folder backups. 

If you have servers, we set-up Microsoft Azure Site Recovery to ensure your data is continuously monitored remotely, and always available. 

 

Documentation of All Your IT Stuff 

We gather all the information about your IT environment including passwords, network layout, physical locations, website, email ISP account information, and your (beloved) printers. 

We put this vital information together for you in case you ever need it. 

 

Tech Meet & Greet 

We want to make sure you understand all the tools you have at your disposal to take full advantage of our services. During this visit, we provide an overview of the tools you have and explain how easy it is to use our friendly help desk service. Of course, we are always around to answer questions that come up later on. 

 

Virtual CIO Reviews 

Our unique Quarterly Review (QR) process allows you to discuss your business needs as they change so that we can keep your company headed straight toward achieving your business goals. 

In your custom QR, we provide detailed information about what happened with your IT the previous quarter and what you can expect heading into the next one. 

 

Custom IT Projects                                

After we get your company onboard, we will have a full picture of your IT needs and can then suggest IT projects that can keep your business competitive in your specific industry. 

 

Tip-of-the-Wand Newsletter & MITS Tips 

Our team stays up to date on all technology and security updates. Each month we send out an email newsletter containing IT tips and tricks that help educate and keep your team aware of how to get the most value from our services. 

 

Sit Back and Relax! We've Got I.T.! 

Now you get to sit back and enjoy the magic of having your IT managed by Bit-Wizards’ IT Pros! 

Our timeline for onboarding varies based on the size of your organization. You can expect some of these steps to occur simultaneously, but generally, they will follow the outline covered in this document. Your project kickoff meeting will be scheduled once your contract is signed, at that time you will receive a welcome package and a more detailed timeline. 

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Author

Jason Monroe, Associate Director, Solution Development
Jason M. Monroe

Associate Director, Solution Development

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