Is Managed IT Services Worth the Investment?

Having a reliable, friendly, and expert team of IT professionals is an investment in your business. We often get asked by potential clients: “What am I getting for this price?” 

We thought we could take the time to break down the cost of Managed IT Services. One of the core beliefs at Bit-Wizards is our dedication to trust and transparency. You trust your IT team with your most sensitive information, so we want to make sure you understand exactly what happens when you begin working with our team. 

Every piece of Managed IT Services has a related cost. We work hard to get the best technology at the best prices from our partners, to be able to bring those to our clients. The three biggest costs include hardware, software, and hiring our expert team.
 

Hardware 

Yes, you can go out and purchase every piece of equipment that Bit-Wizards provides. However, we have professionally handpicked all the hardware we provide to our clients to deliver a secure, high-performance network environment. We include necessary enterprise grade equipment, including Firewalls, Managed Switches, Managed Wi-Fi, as well as many other devices; all built to interact and communicate seamlessly. 

The monthly Managed IT Services fee includes monitoring, managing, updating, and maintaining all the hardware we deploy to your business. So, if something goes wrong with your equipment, we will know about it in most cases before your business is affected by the issue. We will proactively resolve the hardware issue to maintain business continuity.
 

Software 

Software runs the hardware, and we have handpicked our software to provide the magical experience that Bit-Wizards is known to provide. Not only is your company going to receive an enterprise grade version of Microsoft 365 (previously known as Office 365), but your business is going to get enterprise Anti-Virus and Malware software as well. This software is what you will see on your workstations, but there is much more that happens behind the scenes. 

At our own headquarters, our Wizards are constantly running monitoring software to provide updates on your network and workstations. This helps us make sure that we know everything is running at optimal levels. This software also notifies us if something is not working, or if someone is trying to access your network.

Finally, the communication software that allows you to work securely, no matter where you are in the world also allows our wizards to remotely take control of your equipment (with your permission) to fix issues at a moment’s notice. As always, this is a carefully selected and vetted enterprise grade software.
 

Expert Team 

Our certified Master Infrastructure Engineers (aka Wizards) are the final, and most integral part of our Managed IT Service. This team of professionals spend all day monitoring, resolving, deploying, planning, and learning to provide more benefits and features to our clients. Each wizard brings a special talent to the group, so we have hardware experts, software experts, network experts, server experts, security experts, and more; all at your fingertips. Each one of these wizards is focused on one thing, in a very particular order, Happy Clients and Great IT. 

We will help you out with many various technology challenges and goals, not just IT goals. At Bit-Wizards, no task is too small or too big for our team. We are happy to pick up the phone and speak to your Internet Service Provider or your Printer Service. It’s just one more way we help you get back to your business. Need a new phone system? We’re there for you then, too. 

With this team of wizards protecting your business in a 360-degree bubble of protection, it relieves you of IT concerns and allows you to focus back on your business. We will watch out for your current situation and even provide a quarterly review with your own virtual CIO (Chief Information Officer). During this quarterly review, we will spend time to understand your challenges and where you want to see your business grow with IT.
 

The Bit-Wizards MITS Magical Brew 

All the ingredients above come together in a perfect balance of hardware, software, and professionals to bring to you one thing: less technology headaches. Our clients’ success is at the center of everything that we do and every ingredient that we put into our magical brew. We want the experience to be a pleasure every day you have us.  

This is the singular reason that we have a 99% satisfaction rate with our current clients.  

Looking to get started with MITS? Let’s talk!

 

 

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Author

Jason Monroe, Associate Director, Solution Development
Jason M. Monroe

Associate Director, Solution Development

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