When you're looking to partner with a vendor to enhance your company's performance, finding the best candidate that meets your needs and expectations is vital. The search can be even more intense when the goal is to improve the IT that keeps your business running. While many managed service providers (MSPs) seem to offer the same services on paper, the reality is that first impressions are often mismatched with reality. Unfortunately, many learn this lesson the hard way when left stranded during an IT outage with their overpromising MSP nowhere to be found.
Instead of taking a risk with a cut-rate provider disguised as a winner, protect your business from the heartache of bad IT by partnering with Bit-Wizards. Our Managed IT Services (MITS) support clients of various industries and scales, often after their less-than-enjoyable encounters with other MSPs. With nearly 25 years of experience, we confidently believe that our services and MITS team members are a perfect match for any business. Here are five key reasons why Bit-Wizards is the IT provider you need and deserve.
1. We're real-life, empathetic humans
When you need to call a vendor to resolve an issue, you'll likely end up begging a robot directory for a real person or waiting on hold with endless elevator music. MSPs are no different, with many saying they care about your call but rarely answering it themselves. Many providers with IT help desk services depend on self-service options or AI chatbots as a first line of defense against your requests. Most MSPs are more interested in checking boxes than delivering solutions, so you're left to meet them more than halfway to get answers.
With Bit-Wizards, you have empathetic support from a team that hates the inauthenticity of robocalls and self-service articles as much as you do. When you reach out to our Wizards, you get a prompt response from humans who understand the importance of resolving problems that impact your operations. Instead of identifying and resolving issues at face value, we take the time and effort to understand how they affect your business. Once we recognize the challenge, we take ownership and deliver a technical solution supported with a much-needed human touch.
2. We know our clients deserve a team
Most MSPs assure you that your business will have the support of a full team, especially if you initially have one IT person who's constantly overwhelmed with day-to-day tasks and issues. Many providers structure their teams in a tiered support system, leaving you with a representative who may or may not have the correct answers. Even as your issues escalate to different response tiers for resolution, your odds of getting a timely solution decline steadily while your operations sit at a standstill.
When we say you and your business have the support of our entire arsenal of Wizards, we mean it. We know it takes an experienced team to support a company's IT, so we have a full roster of lifelong learners with diverse certifications, tech backgrounds, and specialties. Instead of struggling with IT skills gaps, you have a dedicated team that can help with all things technology. Our help desk follows a triage system instead of the traditional tiered model, meaning whoever you first contact can assess your problem and know which Wizard has the right solution.
3. We implement proactive solutions
When major cyberattacks and operational inefficiencies pose a threat to your business, the last thing you want or need is a reactive MSP. Despite the rising trends in security threats and infrastructure issues, MSPs often take a laid-back approach that lacks preventative measures. Many providers consider the bare minimum a job well done, all to avoid creating more work for themselves. While it can seem like a more cost-effective option initially, working with an MSP that puts in minimal effort can leave your company suffering from downtime, lost productivity, and IT security failures.
At Bit-Wizards, we know how vital it is to be proactive with your company's cybersecurity and efficiency. Instead of waiting for worst-case scenarios and using last-minute fixes, our team does everything possible to keep our clients running, no matter what comes their way. Bad actors work hard, but we work harder to ensure your IT is more resilient and better protected from cyberattack trends. On top of combating major threats, our MITS Wizards do everything possible to serve as trusted advisors who help your day-to-day operations run smoothly.
Some of the many proactive measures we take for our clients include:
4. We don't believe in one-size-fits-all IT
If you feel like your IT is a cookie-cutter set-up that only meets some of your needs, you're not imagining things. Many MSPs take the same methods and copy/paste them to their clients, regardless of each one's industry and needs. No two IT environments are exactly alike, even in the same industry, but providers frequently cut corners because they believe technology should work the same in any situation. As a result, your IT may be fundamentally sound, but you're left with room for growth that's never leveraged to boost your company's capabilities.
Our Wizards believe that IT solutions should be custom-fit to your business's unique needs, and our services reflect that. While many clients face similar challenges and opportunities, we understand that each industry has its own needs and obstacles. We tailor our managed IT and offer special projects to ensure your business gets the most from your technology. Whether you work in hospitality, healthcare, engineering, or any other industry, our team can assess your company's environment and create a customized infrastructure optimization and maintenance plan.
5. We look for ways to save clients money
Most businesses constantly seek ways to save money, and MSPs often embrace the same mentality toward their operations. The reality is that, while this is a great thing to prioritize, the attitude rarely extends to their clients and their IT bills. Many providers make no effort to save their clients' money, which compounds as they underdeliver on the cost-effective services they promised. As a result, you're repeatedly left with higher-than-expected expenses and IT systems that never work as intended.
Bit-Wizards is not your average IT provider, and we're talking about more than just our magical services. Unlike our fellow MSPs, we actively search for ways to help our clients make the most of their IT budgets. From reducing cyber insurance costs to providing vendor management services, a critical part of our job is ensuring your business only pays for the products and services it needs. When you partner with our core services and optional projects, you can rest assured that your company's satisfaction and financial health are our top priority.
Get the magical IT your business deserves
Falling in love with your IT can seem like a far-fetched dream, especially with so many providers overpromising and underdelivering. When you're ready to leave tech headaches in the past, Bit-Wizards is here to be the perfect match for your business IT needs. Many of our clients come with horror stories about previous providers, and our team's magic and care help to quickly turn their IT operations into success stories that speak for themselves.
Ready to break up with bad IT? Get in touch.